What information do we collect?
We only collect personal information from you when you voluntarily provide us with the information. This may be in the form of registering to member only pages on our site, place an order or subscribe to our newsletter.
What do we use your information for?
The information we collect from you may be used in one of the following ways:
To improve our website (improving our website offerings may be based on the information and feedback we receive from you)
To improve customer service (your information helps us to respond to your more effectively customer service requests and support needs)
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic email notifications containing information regarding your purchase or service request. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
To provide required information to shipping carriers to expedite products purchased.
How do we protect your information?
We strive to implement the most current forms of security measures (eg. Our site conforms with current SSL encryption, Anti Malware site protection, PCI level compliance for all monetary transactions) to maintain the safety of your personal information when you place an order. No personal information submitted through our site is stored locally, all information is stored in encrypted offsite locations protected also by multi-level authentication access.
Disclosure of information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information.
Any information you submit will never be shared with anyone not implicated in any transaction with us unless;
We receive your express consent / authorization to do so, or
If we are required by Canadian law enforcement agencies providing legally binding documentation to do so.
We consider the sale of personal information to be an unethical practice, as such we will never sell any of your personal information.
EU Cookie Usage Compliance
To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
site usage analysis to improve our client’s experience. This includes display preferences, improve site performance (remember users' actions), to identify & simplify site logins for our clients who are site members. Geographical and language preferences are used to help simplify our international client’s experience.
There are three types of cookies used on our website, all are non-essential to our client’s usage of the site. Not accepting cookies may cause a less than optimal user experience (slower site browsing or repeated typing of logins).
o Session Cookies: Anonymous user data - such as pages visited, time per visit, geographical location, device type, operating system is stored in session cookies. This does not track or report any off-site activity other than webpages the client used to arrive at our website or if the client is a returning client.
o Permanent Cookies: When registering to our website, a permanent cookie is used to simplify returning clients login. If this cookie remains on the user’s device, our login page will complete the email and require just the password to login. If the cookie is removed, then both email and password will be required.
o Third Party Cookies: Some features (forms, pop-up notifications, chat feature, linked videos) are provided by third parties. All third parties are required to have and publicly display their own cookie usage policy specific to their plugin.
Session / permanent cookies are managed (and accessible) by our website hosting company. No authorization has been provided to our hosting company to apply cookies or use information other than detailed in this policy. We do not have access to or control Third Party cookies.
Cookies will not be used by us for any purpose other than stated above.
Once a client has accepted our cookie(s) either by clicking "accept" in the notification or by remaining on our site for more than 20 seconds (implied acceptance by usage), they can withdraw this acceptance by deleting the cookie from their browser cache.
your display preferences, such as contrast color settings or font size
if you have already replied to a pop-up that asks a question (so you will not be asked again)
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and which videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Contact us to request removal of your stored data