IMPORTANT COVID 19 IMPACTS: All shipping carriers no longer offer “on time guarantee” for any shipments. This means that even if you choose Express or UPS shipping, there is no assurance of the shipping times.
Shipping delays are location specific. This means that depending on the circumstances in your region (or the region your shipment passes through), you may experience a delay in your delivery.
Although we do our very best to ensure that your shipment is dispatched within 1 - 2 business days, we’re confident that you can appreciate that shipping delays are outside our control.
The below delivery times are based on non-Covid 19 impact related delays – For Now
North America (non-remote regions)
We usually recommend Expedited Canada Post that includes tracking and insurance of your shipment for purchases over $100. However, smaller items and free shipping options Regular Parcel Post may suffice.
Based on Canada Post estimations, packages usually take:
Canada 4 -7 business days
USA 7-14 business days
Priority shipping upgrades are available. Priority upgrades are usually shipped via a courier carrier such as UPS or FedEx.
Courier carrier priority shipments include 100% insurance along with real time tracking. Delivery times usually take:
Canada 2 - 4 business days
USA 2 - 4 business days
North America - Remote regions
Carriers may add surcharges for some regions (Alaska, NWT, Yukon for example) that are not included in the posted shipping price. In the event that remote surcharges exceed the posted shipping price, we will provide you with the option to pay the additional fees or cancel your order.
Please note that even though most carriers provide an estimated delivery time, delays are pretty frequent (you will know this if you are living in one of these regions).
Delivery times usually take:
4 - 6 business days (weather & local air service permitting)
Return / Refunds
Please contact us within 3 days (or up to 30 days) of receipt of your order should you encounter any issues with your purchase. We want you to be not only 100% satisfied with your purchase but that you experience the joy of starting your inspired project.
Return Fees: A 3% fee is deducted to all PayPal refunds. A re-stocking fee of $25.00 or 10% - 15% may be applied to any order over $100.
If you are not satisfied with your purchase, based on your preference we will:
Provide you with a store credit for the purchase price (less shipping) within 24 hours of receiving your returned item as long as the following conditions are met;
You must contact us to advise of the return within 72 hours of the date of delivery
A tracking number of the returned item must be provided
The item is returned in the original condition and packaging
Damage in transit
Please contact us within 48 hours of receipt of your order should you encounter any issues with your purchase being damaged in transit. We take the utmost care in packaging your purchase to ensure that your purchase is protected from regular carrier handling, but "things happen"!
We will either:
Send you a replacement of the damaged item(s),
Refund the full purchase price (less shipping) or
Provide you with a store credit.
(Suspended during Covid 19 restrictions on delivery personnel) If your package shows signs of damage or rough handling, ask the delivery person to note the condition BEFORE signing for your package. Most carriers will provide you with a copy of a damage report, if so, you can sign for the reception. If not, it is critical that you ensure that the damage is noted in the electronic signature device. Keep in mind that most carriers require a signature to "confirm the reception and condition" of your package. Failing to follow this tip can seriously impact your shipping insurance or at the very least, prolong the delay in receiving the shipping insurance payment required to complete any repairs or refund.
Take photos! of your package before opening and of any damage to the packaging inside the shipping envelope.
Help us to help you! Let us know as soon as you possibly can of any damage to your creation. Timely reporting of any issue to the carrier is essential to our ability to assist you.
Please note that replacement items or refunds may take up to 15 days to be re-shipped or completed.